Be sure to cancel your credit cards before you die.

This is so priceless, and so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for Feburary and March for their annual service charges on her credit card, and added late fees and intrest on the monthly charge. The balance had been $0.00 when she died, but now it is somewhere around $60.00. A family member placed a call to Citibank.
Here is the exchange:

Family member: I am calling to tell you she died back in January.
Citibank: The account was never closed and the late fees and charges still apply.
F.M.: Maybe you should turn it over to collections.
Citibank: Since it is two months past due, it already has been.
F.M.: So, what will they do when they find out that she is dead.
Citibank: Either report her account to frauds division or report her to the credit bureau, maybe both!
F.M.: Do you think that God will be mad at her.
Citibank: Excuse me?
F.M.: Did you get what I was telling you, the part about her being dead.
Citibank: Sir, you'll have to speak to my supervisor.
F.M.: I'm calling to tell you, that she died back in January with a $0.00 balance.
Citibank Supervisor:
: The account was never closed and late fees and charges still apply.
F.M.: You mean you want to collect from her estate?
Citibank: Are you her lawyer?
F.M.:No, I'm her great nephew.
Citibank: Could you fax us a certificate of death?
F.M.: Sure.
After they get the fax.
Citibank: Our system isn't set up for death. I don't know what more I can do to help.
F.M.: Well if you figure it out, great. If not, you could just keep billing her. She won't care.
Citibank: Well, the late fees and charges will still apply.
(whats wrong with these people?!?)
F.M.: Would you like her new billing address?
Citibank: That might help......
F.M.: Odessa Memorial Cemetery, Hiway 129, Plot Number 69.
Citibank: Sir, thats a cemetery!
F.M.: And what do you do with dead people on your planet???

(Priceless) You wondered why Citibank is going broke and needs the Feds to bail them out.